Contact Us

Welcome to the Shapsee Customer Support Guide

To help us address your inquiries efficiently, please follow these steps:

Step 1: Self-Service Support

Answers to frequently asked questions regarding orders, payments, shipping, and dispute resolution are readily available in our [Service Center].

Step 2: Contact Us

If your issue persists after using self-service resources (particularly for after-sales matters), please email us. To speed up the process, kindly provide the following details:

• Your order number
• A specific description of the issue
• Relevant screenshots (if applicable)

Primary Contact Channel

• Email:support@shapsee.com(Recommended)

Service Hours & Response Time

• Email response: 1–2 business days
• Service hours: Monday–Friday, 9:00 AM – 5:00 PM (UTC+8 / 8:00 PM – 4:00 AM EST)

Warehouse Address  

605 S. Milliken Avenue, Unit D, Ontario, CA 91761, USA  

Please note: If you need to return or exchange an item, kindly contact our customer service via email in advance. Unauthorized returns may be refused.